Refund Policy

SURVIVAL GEAR SPIRIT – RETURN, REFUND & CUSTOMER EXPERIENCE POLICY

Effective Date: [Insert Date]

1. Customer Experience Commitment

We aim to provide a fair and transparent process.

2. Return Window

Returns accepted within 30 days of delivery.

3. Return Conditions

Items must:

  • Be unused
  • In original condition
  • Include packaging

4. Non-Returnable Items

  • Used items
  • Final sale products
  • Customized items

5. Defective or Incorrect Orders

Report within 7 days.

6. Cancellation Policy

Allowed within 12 hours.

7. Return Authorization

Required before sending items back.

8. Refund Processing

Processed within 5–10 business days.

9. Return Shipping

Customer responsible unless error from us.

10. Exchanges

Limited to defective or incorrect items.

11. Refund Delays

Dependent on payment providers.

12. Abuse Prevention

Unusual return behavior may be restricted.